Frequently Asked Questions

To view answers to any of the frequently asked questions listed below, click on the question and you will go direct to the relevant answer. Alternatively, you can scroll down the page and view each question and answer in sequence.

If you have other questions about fire safety or Maintenance Essentials, simply leave a message and we'll consider your request and post an answer.

  1. What does Maintenance Essentials do?
  2. How do I contact Maintenance Essentials?
  3. I have a fault or problem who do I call?
  4. Does Maintenance Essentials have a Privacy Policy?
  5. What are the Maintenance Essentials 16 Points of Culture?
  6. Who owns Maintenance Essentials?
  7. What states & territories do Maintenance Essentials operate?
  8. What is an 'essential safety measure'?


What does Maintenance Essentials do?

Maintenance Essentials offers a range of fire safety services comprising; installation, inspection, testing, maintenance and professional engineering services. We also sell a range of fire safety equipment including portable fire extinguishers, fire alarms, smoke & heat detectors and fire sprinklers.

How do I contact Maintenance Essentials?

Maintenance Essentials operates a 24 hour support service for contracted customers. This support service includes telephone and fee based on site technical support. All telephone enquiries including technical support, sales, accounts and all general enquiries can be directed via our 24 hour number 1300 30 88 22. more..


I have a fault or problem who do I contact?

24 Hours per day, 7 days per week you can telephone us on the telephone number below. For less urgent problems can also log a support request online or send us an email.

24 Hour sales & support telephone
1300 30 88 22


Does Maintenance Essentials have a Privacy Policy?

We do not collect personal information unless you choose to send us an e-mail, join our website(s), or otherwise voluntarily provide your name and contact information. Information you provide is held in the strictest confidence, and will not be shared with any third party without your express permission. More information on our privacy and disclaimer policies...


What are the Maintenance Essentials 16 Points of Culture?

Guiding our principals and ethics between employees, customers, suppliers and the public are the Maintenance Essentials 16 Points of Culture. These include; Commitment, Balance, Ownership, Integrity, Consistency, Excellence, Communication, Community, Success, Safety, Education, Team Work, Fun, Systems, Environment and Attraction.


Who owns Maintenance Essentials?

Established in 2001 by Russell Porteous and Rod Buncle, Maintenance Essentials began with almost 51 years combined industry experience. Russell and Rod were convinced there was a better way to deliver Fire Safety services compared with other service providers and accepted the challenge to test their beliefs. Knowing the crucial foundations for excellent service depends on quality personnel, their early days began by assembling a team of talented and experienced professionals who were committed to a shared vision. more...


What states & territories do Maintenance Essentials operate?

Maintenance Essentials is not immediately obvious as a national service provider, however we have the track record, many years of experience along with the team, resources, infrastructure to coordinate and manage nationally significant projects. Our affiliate network throughout all states are able to deliver seamless fire safety maintenance for large corporates. Contact our sales team for more information on how we can resolve your fire safety needs.


What is an 'essential safety measure'?

Essential safety measures are nominated safety equipment, fittings, systems or management measures provided in, or for a building and required in the event of fire or other emergency to protect against loss of life or property (for example, fire sprinklers, smoke control systems, and exits). Each stateâ??s legislative and regulatory framework refers to essential safety measures by a different name.

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