16 Points of Culture

  • I am committed to the Vision, Mission, Goals and Rules and SUCCESS of Maintenance Essentials, its current and future team, and its clients at all times.
  • I will always recommend products and services of Maintenance Essentials prior to going outside the company.

I have a balanced approach to life, remembering that my spiritual, social, physical and family aspects are just as important as my financial and intellectual aspects.

I accept that I am truly responsible for my actions and outcomes and own everything that takes place in my work and my life.


  • I will always speak the truth. What I promise is what I deliver.
  • I will only ever make agreements I am willing and intend to keep.
  • I will communicate any potential broken agreements at the first opportunity.
  • I will clear up all broken agreements immediately.

I am consistent in my actions so that my team members and clients can feel comfortable in dealing with me at all times.


  • Good enough isn't.
  • I will always deliver products of exceptional quality that add value to all involved for the long term.
  • I will look for ways to do more with less and stay on a path of constant and never ending improvement and innovation.


  • I will always speak positively of my fellow team members, my clients and Maintenance Essentials in both public and private.
  • I will speak with good purpose using empowering and positive conversation.
  • I will avoid using or listening to profanity, sarcasm or gossip.
  • I will acknowledge what is being said as true for the speaker at that moment.
  • I will take responsibility for responses to my communication.
  • I will greet and farewell people using their name.
  • I will always apologise for any upsets first - and then look for a solution.
  • I will only ever discuss concerns in private with the person involved.

I will seek to contribute and return value to the community.

  • I will focus my attention on the successful outcome of whatever we are doing.
  • I will have a willingness to win and allow others to win.
  • At all times, I will display pride, prosperity, competence and personal confidence.


  • I will always consider the safety of others and myself as I perform my duties.
  • I will be actively involved in safety improvements.
  • I will report all incidents.


  • I will be willing to learn from my mistakes.
  • I will always be striving to learn, grow and master so that I can help my fellow team members and clients learn, grow and master as well.
  • I will act as an educator to allow my clients to make their own intelligent decisions about their future, remembering that it is their future.
  • I will impart practical, useable knowledge rather than just theory.

Team Work

  • I am willing to do whatever it takes to stay together and achieve team goals.
  • I will focus on cooperation and always come to a resolution, not a compromise.
  • I am flexible in my work, able to change if what I?m doing is not working.
  • I will ask for help when I need it and be compassionate to others who ask.

I will view life as a journey to be enjoyed and appreciated and will help to create an atmosphere of fun and happiness so all those around me enjoy it as well.


  • I will always look to the system for a solution. If a problem arises I will look for a system correction before I look for a people correction.
  • I will look for a system solution in innovation rather than a people solution.
  • I will follow the system exactly as implemented.
  • I will suggest system improvements at my first opportunity.


  • I will always seek environmentally sustainable practices and ensure that waste is minimised or eliminated at all times.
  • I will seek to use the most environmentally sustainable products available.

We will seek to attract, retain and develop;

  • Great Team Members
  • Great Customers
  • Great Suppliers
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